CLEAN START ACADEMY

PRIVACY POLICY

Last Updated: 4 June 2026Website: cleanstartacademy.co.ukEmail: info@cleanstartacademy.co.uk

1. INTRODUCTION

Clean Start Academy is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, join our community or otherwise interact with our services.

By using our website, purchasing our products or accessing our services, you agree to the practices described within this Privacy Policy.

2. WHO WE ARE

Clean Start Academy is an online educational platform providing training, resources, community support and business development programmes designed to help individuals build and grow exterior cleaning businesses.

For any questions relating to this Privacy Policy, please contact:Email: info@cleanstartacademy.co.ukWebsite: cleanstartacademy.co.uk

3. INFORMATION WE COLLECT

We may collect and process the following personal information:

  • Full name
  • Email address
  • Telephone number
  • Full postal address
  • Billing information
  • Account login information
  • Purchase history
  • Course enrolment information
  • Course progress information
  • Community participation information
  • Customer support enquiries
  • Communications sent via email, WhatsApp, telephone or contact forms

We only collect information that is reasonably necessary to provide our services and operate our business.

4. HOW WE COLLECT INFORMATION

Information may be collected when you:

  • Purchase a course or product
  • Create an account
  • Register for training
  • Join our Skool community
  • Subscribe to our email communications
  • Complete an enquiry form
  • Contact us by email, telephone or WhatsApp
  • Participate in community discussions or events

5. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • Delivering course content and services
  • Managing customer accounts
  • Providing technical support
  • Processing payments
  • Communicating important course updates
  • Responding to customer enquiries
  • Improving our products and services
  • Maintaining customer records
  • Understanding where our members are geographically located
  • Sending marketing communications where consent has been provided
  • Protecting against fraud and misuse of our platform

Customer address information is collected primarily to help us understand the locations of our members and customers and for record-keeping purposes.

We do not sell, rent or trade customer personal information to third parties

6. MARKETING COMMUNICATIONS

Where consent has been provided, we may send:

  • Marketing emails
  • Product announcements
  • Course updates
  • Promotional offers
  • Educational content
  • WhatsApp communications
  • Community updates

You may unsubscribe from marketing communications at any time by using the unsubscribe link contained within emails or by contacting us directly.

Opting out of marketing communications does not affect essential service communications relating to purchases or account access.

7. PAYMENT PROCESSING

Payments are processed securely through trusted third-party payment providers including:

  • Stripe
  • PayPal

Clean Start Academy does not store full payment card information on its own systems.

Payment information is processed directly by the payment provider in accordance with their own privacy policies and security procedures.

8. THIRD-PARTY SERVICE PROVIDERS

We utilise third-party service providers to operate our business and deliver our services.These may include:

  • MemberPress
  • Stripe
  • PayPal
  • GoDaddy
  • Skool
  • Email service providers
  • Website hosting providers

These providers may process personal information on our behalf solely for the purpose of delivering services.

9. COMMUNITY PLATFORM

Customers who join the Clean Start Academy community may also access our Skool community platform.Any information shared within community areas may be visible to other members in accordance with the platform’s functionality.

Members should exercise discretion when sharing personal or business information within community discussions.

10. DATA STORAGE AND SECURITY

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, disclosure, alteration or destruction.

Access to customer information is restricted to authorised personnel who require access for legitimate business purposes.

While we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. DATA RETENTION

We retain customer information only for as long as reasonably necessary to:
  • Deliver services
  • Comply with legal obligations
  • Resolve disputes
  • Protect legitimate business interests
  • Maintain customer records
When information is no longer required, it will be securely deleted or anonymised where appropriate.

12. YOUR RIGHTS

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of personal data where legally permissible
  • Restriction of processing
  • Withdrawal of marketing consent
  • Information regarding how your data is used

Requests should be submitted to:
info@cleanstartacademy.co.uk

13. DISCLOSURE OF INFORMATION

We do not sell, rent or share customer information with third parties for marketing purposes.Information may only be disclosed where:

  • Required by law
  • Required by a regulatory authority
  • Necessary to protect our legal rights
  • Necessary to provide services through trusted providers

14. INTERNATIONAL TRANSFERS

Certain third-party service providers may process information outside the United Kingdom.

Where this occurs, reasonable steps are taken to ensure appropriate safeguards are in place to protect personal information

15. CHANGES TO THIS POLICY

Clean Start Academy reserves the right to update this Privacy Policy at any time.

Any amendments will be published on the website and become effective immediately upon publication.

16. CONTACT DETAILS

For privacy-related enquiries, please contact:Email: info@cleanstartacademy.co.ukWebsite: cleanstartacademy.co.uk

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.